Shipping policy
Last updated: July 26, 2026
Direct WinDoors ships aluminum doors, windows, and fencing to addresses within the United States.
1. Availability and lead times
All standard sizes are available from stock.
| Order type | Time to your delivery address |
|---|---|
| Standard sizes (in stock) | 7–14 business days, up to 20 |
| Custom-size orders | 45–60 business days |
Times above cover everything — order preparation, freight handover, transit, and delivery. Custom-size orders are produced to the exact measurements you request and begin after your order is confirmed.
2. Freight shipping cost
Shipping is calculated at checkout based on your delivery area and the number of items in your order. Los Angeles area customers may also see a local delivery option.
Large orders, remote areas, and limited-access delivery sites may require a custom freight quote — we will contact you before your order ships. For pricing on your specific order, call us or contact us.
3. Freight delivery
All orders ship by LTL freight carrier, not parcel service.
The carrier will contact you using the phone number or email you provide at checkout to schedule a delivery appointment. Someone must be present to receive and inspect the shipment.
Delivery is curbside. The carrier delivers to your curb or driveway and is not responsible for moving items into a home, garage, or job site. Please arrange help or equipment to move large, heavy items.
4. Inspection before signing — important
Inspect every item for visible damage or missing pieces before you sign the carrier's delivery receipt.
If you find damage, write it clearly on the delivery receipt, take photographs, and contact us within 48 hours with those photos. Signing a clean delivery receipt releases the carrier from liability and makes a damage claim very difficult to win.
5. Refused shipments
If a shipment is refused for any reason other than damage documented on the delivery receipt, you are responsible for all return freight charges and a restocking fee.
6. Delivery address
Please make sure your shipping address is accurate and complete at checkout. We are not responsible for delays, redelivery charges, or additional carrier fees caused by an incorrect or incomplete address.
7. Delays
Delivery times are estimates. Weather, carrier scheduling, and high order volume can cause delays outside our control. We will notify you of any significant delay affecting your order.
8. Returns
For returns, cancellations, and refunds, see our Return & Refund Policy.
9. Contact
Direct WinDoors — Tarzana, California
(818) 570-2424 · info@directwindoors.com
Monday–Friday, 8:00 AM – 5:00 PM PST