Warranty

Direct WinDoors Limited Product Warranty

Direct WinDoors provides this limited warranty to the original purchaser on eligible residential and commercial products, including bi-fold doors, sliding doors, entry systems, windows, fencing, hardware, screens, and related components.

Coverage Periods

Component	Period	Coverage
Frames and sashes	10 years	Defects in materials, workmanship, and structural integrity
Insulated glass units	5 years	Seal failure causing permanent fogging or condensation between panes
Hardware and screens	2 years	Defects in materials and mechanical operation under normal use

Fencing products carry the same coverage periods, applied to the corresponding components.

Coverage begins on the original date of purchase.

Where an individual product page states different warranty terms, those terms apply to that product.

What Is Covered

• Defects in materials or workmanship.
• Structural failure of frames or sashes that prevents proper operation.
• Insulated glass seal failure causing permanent moisture or fogging between panes.
• Premature deterioration under normal use, normal environmental exposure, and proper maintenance.

What Is Not Covered

• Normal wear and tear, fading, weathering, surface scratches, or minor cosmetic imperfections.
• Damage from accident, misuse, abuse, neglect, improper maintenance, fire, flood, severe weather, or other events beyond our control.
• Damage from improper handling, transportation, storage, or job-site conditions.
• Repairs, modifications, or alterations made without prior written authorization from Direct WinDoors.
• Problems caused by improper installation, incorrect measurement, inadequate flashing or waterproofing, insufficient structural support, building movement, or improper leveling by the purchaser or a third-party installer.
• Labor, removal, reinstallation, refinishing, freight, access, or any other incidental or consequential costs, unless approved by Direct WinDoors in writing.

How to Submit a Claim

1. Provide the original invoice, sales order, or other proof of purchase.
2. Notify Direct WinDoors in writing within 30 days of discovering the suspected defect.
3. Include clear photographs, product measurements, and a written description of the issue.
4. Allow reasonable access to the product if an inspection is required.

Send claims to info@directwindoors.com or call (818) 570-2424.

If a covered defect is confirmed, Direct WinDoors will, at its sole discretion, repair the defective component, supply a replacement component or product, or refund the purchase price attributable to the defective product.

Legal Terms

• Original purchaser only. This warranty is non-transferable.
• Replacement coverage. Any repaired or replaced component is covered only for the remainder of the original warranty period.
• Liability limit. To the fullest extent permitted by law, our total liability will not exceed the original purchase price of the specific defective product.
• Exclusive remedy. The remedies described above are the purchaser's exclusive remedies, subject to applicable law.
• State-law rights. Some states do not permit certain limitations or exclusions. This warranty gives you specific legal rights, and you may have additional rights depending on your state.

See also our Shipping Policy, Return and Refund Policy, and Terms of Service.